Conditions
1 scope of application
1.1 These General Terms and Conditions (hereinafter referred to as ‘GTC’) of ZeoBent Handels GmbH (hereinafter referred to as “Seller”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as ‘Customer’) concludes with the Seller with regard to the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
1.3 An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.4 Depending on the seller's product description, the subject matter of the contract may be either the purchase of goods by means of a one-time delivery or the purchase of goods by means of a permanent delivery (hereinafter referred to as ‘subscription contract’). In the case of a subscription contract, the seller undertakes to deliver the contractually agreed goods to the customer for the duration of the agreed contract period at the contractually agreed intervals.
2 contract conclusion
2.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.
2.2 The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping basket and completing the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping basket by clicking the button that completes the ordering process. Furthermore, the customer can also submit the offer to the seller by email, online contact form, post or telephone.
2.3 The seller can accept the customer's offer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the customer is decisive, or
- by delivering the ordered goods to the customer, whereby receipt of the goods by the customer is decisive in this respect, or
- by requesting payment from the customer after the order has been placed.
If several of the aforementioned alternatives apply, the contract shall be concluded at the point in time at which one of the aforementioned alternatives first occurs. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.
2.4 If you select a payment method offered by PayPal, payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: ‘PayPal’), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/ de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the seller hereby declares its acceptance of the customer's offer at the moment the customer clicks the button that completes the ordering process.
2.5 If the payment method ‘Amazon Payments’ is selected, payment processing is carried out by the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: ‘Amazon’), subject to the Amazon Payments Europe User Agreement, available at https://pay.amazon.de/help/201751590. If the customer selects ‘Amazon Payments’ as the payment method during the online ordering process, they also issue a payment order to Amazon by clicking the button that completes the ordering process. In this case, the seller hereby declares its acceptance of the customer's offer at the moment the customer initiates the payment process by clicking the button that completes the order process.
2.6 When an offer is submitted via the seller's online order form, the contract text is stored by the seller after conclusion of the contract and transmitted to the customer in text form (e.g. email, fax or letter) after the customer has submitted their order. The seller will not make the contract text available beyond this. If the customer has set up a user account in the seller's online shop before sending their order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via their password-protected user account by entering the relevant login data.
2.7 Before placing a binding order via the seller's online order form, the customer can identify any input errors by carefully reading the information displayed on the screen. An effective technical means of better identifying input errors can be the browser's zoom function, which enlarges the display on the screen. The customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click on the button that completes the ordering process.
2.8 The contract can be concluded in German, Italian, Spanish and English.
2.9 Order processing and contact are usually carried out by email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or third parties commissioned by the seller to process the order can be delivered.
3 Intellectual property protection
The content of the documents provided by us, such as brochures, catalogues, samples, presentations, sketches, plans and similar items, remains our intellectual property. Any use, in particular the transfer, reproduction, publication and provision, including copying, even in part, requires our express prior written consent. All of the above-mentioned documents may be reclaimed by us at any time and must be returned to us immediately and without request if the contract is not concluded or is terminated. Our customers also undertake to maintain confidentiality towards third parties with regard to knowledge gained from the business relationship, unless this information is intended for publication. If our customers create documents or services that are protected by legal rights, including copyright protection, and make them available to us, they grant us an unrestricted but non-exclusive right of use to these works in the event of a contract being concluded, unless expressly agreed otherwise, or such a right shall be deemed to have been agreed.
4 right of withdrawal
4.1 Consumers generally have a right of withdrawal.
4.2 Further information on the right of withdrawal can be found in the seller's withdrawal policy below.
4.3 The right of withdrawal does not apply to consumers who are not citizens of a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
5 Prices and payment terms
5.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory value added tax. Any additional delivery and shipping costs will be specified separately in the respective product description.
5.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for money transfers by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to money transfers if the delivery is not made to a country outside the European Union but the customer makes the payment from a country outside the European Union.
5.3 The payment option(s) will be communicated to the customer in the seller's online shop.
5.4 If advance payment by bank transfer has been agreed, payment is due immediately upon conclusion of the contract, unless the parties have agreed on a later due date.
5.5 If a payment method offered via the PayPal payment service is selected, payment will be processed via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the seller also offers payment methods via PayPal for which it makes advance payments to the customer (e.g. purchase on account or payment by instalments), it assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the customer. Before accepting the seller's declaration of assignment, PayPal or the payment service provider commissioned by PayPal will carry out a credit check using the customer data provided. The seller reserves the right to refuse the customer the selected payment method in the event of a negative credit check result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the customer can only make payments to PayPal or the payment service provider commissioned by PayPal with debt-discharging effect. However, even in the event of assignment of claims, the seller remains responsible for general customer enquiries, e.g. regarding goods, delivery times, shipping, returns, complaints, revocation declarations and returns, or credit notes.
5.6 If you select a payment method offered via the payment service ‘mollie’, payment processing will be carried out by the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter referred to as ‘mollie’). The individual payment methods offered via mollie are communicated to the customer in the seller's online shop. To process payments, mollie may use other payment services for which special payment conditions may apply, which will be pointed out to the customer separately if necessary. Further information about ‘mollie’ is available on the Internet at https://www.mollie.com/.
5.7 Cash payment is possible when collecting goods in person from the factory. Unless expressly agreed otherwise, our payment term for payment on account is 14 days from receipt of the invoice. All invoices are issued in euros. The statutory (default) interest rate pursuant to Section 1333(1) of the Austrian Civil Code (ABGB) is 4% per annum for non-merchants pursuant to Section 1000(1) ABGB. According to Section 1333 (2) of the Austrian Civil Code (ABGB), the statutory default interest rate ‘between entrepreneurs from business transactions’ (= bilateral commercial transactions) is 8% ‘above the base rate’ (currently 10.2% in total). In the event of default in payment, the customer is obliged to reimburse ZeoBent Handels GmbH for all reminder and collection costs incurred by ZeoBent Handels GmbH as a result of this default in payment and necessary for the appropriate legal prosecution. ZeoBent Handels GmbH reserves the right to claim higher damages for default. Response time for complaints: Enquiries will be answered within 7 working days.
5.8 If you choose to pay by credit card via Stripe, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: ‘Stripe’). Stripe reserves the right to carry out a credit check and to refuse this payment method if the credit check is negative.
5.9 If you select a payment method offered via the payment service ‘Klarna’, payment processing will be handled by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter ‘Klarna’). Further information and Klarna's terms and conditions can be found here:
https://www.zeolith-bentonit-versand.eu/pages/payment
6 Delivery and shipping conditions
6.1 If the seller offers to ship the goods, delivery will be made within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for the transaction. Notwithstanding this, if PayPal is selected as the payment method, the delivery address provided by the customer to PayPal at the time of payment shall be decisive.
6.2 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of delivery if the customer effectively exercises their right of withdrawal. In the event of the customer effectively exercising their right of withdrawal, the provisions set out in the seller's withdrawal policy shall apply to the costs of return delivery.
6.3 If the customer is acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer as soon as the seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. If the customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the goods sold shall generally only pass to the customer or an authorised recipient upon delivery of the goods. Notwithstanding this, the risk of accidental loss and accidental deterioration of the goods sold shall also pass to the customer in the case of consumers as soon as the seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment, if the customer has commissioned the forwarding agent, the carrier or any other person or institution designated to carry out the shipment and the seller has not previously named this person or institution to the customer.
6.4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper delivery to itself. This only applies if the seller is not responsible for the non-delivery and has taken the necessary care to conclude a specific covering transaction with the supplier. The seller will make every reasonable effort to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded without delay.
6.5 If the seller offers the goods for collection, the customer may collect the ordered goods during the business hours specified by the seller at the address specified by the seller. In this case, no shipping costs will be charged.
6.6 For deliveries outside the European Union (EU), the customer shall bear the shipping costs and all applicable fees and charges. If export or import duties become payable in the course of shipping, these shall also be borne by the customer. The prices for the deliveries and services offered do not include costs charged by third parties. Sales to customers outside the EU are not subject to VAT, but they must pay the respective national import duties. Sales to businesses within the EU are not subject to German VAT upon presentation of a VAT ID number, but they must pay VAT in their home country.
7 Transport – Risk assumption
7.1 When the goods are shipped, the risk of loss or damage to the goods is transferred to the customer as soon as the goods are delivered to the customer or to a third party designated by the customer other than the carrier. However, if the customer has concluded the transport contract themselves without using a selection option proposed by us, the risk is transferred to the carrier upon handover of the goods.
8 Delivery problems, reshipment and refund of the purchase price
8.1 ZeoBent Handels GmbH guarantees a new shipment under the following conditions only for traceable lost deliveries or returned deliveries that have been prepaid with the full postage fee. Therefore, please never return goods to us without postage paid! If the goods to be delivered by us cannot be delivered to the delivery address specified by the recipient when placing the order or are returned as a return shipment, the following redelivery and refund options apply:
8.2 Undeliverable due to incorrect address, relocation, refusal of acceptance, etc. by the customer
In the event of non-delivery due to address errors caused by the customer, absence, relocation or similar, or in the event of refusal of acceptance without notice of revocation, ZeoBent Handels GmbH shall not bear the costs for return shipping or for a desired new shipment. These costs will be communicated to the customer. If the customer agrees to pay these costs, a new shipment will be made. If the customer wishes to withdraw from the purchase contract, the purchase amount minus transport and handling costs will be refunded to the original payment method or to the payment method specified by the customer.
8.3 Traceable delivery errors on the part of shipping service providers
In the event of a delivery error on the part of our shipping service providers that can be traced via shipment tracking, ZeoBent Handels GmbH will bear the costs for both the return shipment and any requested reshipment. If the customer wishes to withdraw from the purchase contract as a result of an unreasonable delay in delivery, the full purchase amount including delivery costs will be refunded to the original payment method or to the payment method specified by the customer.
8.4 Delivery of externally damaged parcels (proof required)
In the event of delivery of externally damaged parcels, the customer is requested to send photographic or video evidence to the email address info@zeolith-bentonit-versand.de and to leave the parcel unopened. The return shipment must include the delivery packaging. This can be easily done by using a larger box as outer packaging. ZeoBent Handels GmbH will bear the costs for both the return shipment (proof required) and the desired new shipment of the replacement delivery. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be credited to the original payment method.
8.5 Change of delivery address after shipment
If the customer notifies ZeoBent Handels GmbH in writing of a change of delivery address after shipment, we cannot guarantee that the change will be made. ZeoBent Handels GmbH will pass on any changes to the shipping service provider. The further procedure is not within the authority of ZeoBent Handels GmbH. If delivery to the changed delivery address is not possible, ZeoBent Handels GmbH will not bear the costs for return shipping or for a desired new shipment. These costs will be communicated to the customer. If the customer agrees to pay these costs, the goods will be re-shipped. If the customer wishes to withdraw from the purchase contract, the purchase amount minus the actual transport and handling costs incurred will be refunded to the original payment method or to the payment method specified by the customer.
8.6 Missing delivery of parcels officially delivered according to the shipment tracking system
In the event of a missing delivery of parcels officially and traceably delivered according to the shipment tracking system, ZeoBent Handels GmbH will submit an investigation request to the responsible shipping service provider. The customer must complete a recipient declaration, which we will send by email, and return it by email to info@zeolith-bentonit-versand.de or by post to the company address. An investigation can take up to six months. Only after this investigation has been completed can ZeoBent Handels GmbH take action based on the results. These results are graded as follows:
8.6.1 Errors caused by the shipping service provider
In the event of an error caused by the shipping service provider ZeoBent Handels GmbH, the latter shall bear the costs of a requested reshipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be refunded to the original payment method or to the payment method specified by the customer.
8.6.2 Errors caused by the customer
In the event of a proven error on the part of the customer, ZeoBent Handels GmbH shall not bear any costs for a requested reshipment. These costs will be communicated to the customer. If the customer agrees to pay these costs, the goods will be re-shipped. If the customer wishes to withdraw from the purchase contract, all costs incurred (purchase price, transport and handling costs, etc.) will be retained by ZeoBent Handels GmbH if no goods can be returned. If the goods are returned to ZeoBent Handels GmbH, the transport costs/return shipping costs will be deducted from the refund amount if the customer requests a refund.
8.6.3 Errors by ZeoBent Handels GmbH
In the event of an error by ZeoBent Handels GmbH, ZeoBent Handels GmbH shall bear the costs of a requested new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be refunded to the original payment method or to the payment method specified by the customer.
8.6.4 No result
If, despite the investigation request, no delivery can be found and no fault can be attributed, ZeoBent Handels GmbH will bear the costs for a requested new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be refunded to the original payment method or to the payment method specified by the customer.
9 Contract term and termination of subscription contracts
9.1 Subscription contracts are concluded for an indefinite period and can be terminated by the customer at any time with 14 days' notice.
9.2 The right to extraordinary termination for good cause remains unaffected. Good cause shall be deemed to exist if, taking into account all circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination date or until the expiry of a notice period.
9.3 Terminations can be made in writing, in text form (e.g. by email) or in electronic form using the termination facility (termination button) provided by the seller on its website.
10 retention of title
10.1 The goods remain our property until full payment has been made. For entrepreneurs, the following also applies: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
11 retention of title
11.1 If the seller makes advance payments, he retains ownership of the delivered goods until the purchase price owed has been paid in full.
12 notice of defects
The period for giving notice of defects is two weeks from delivery for customers who are entrepreneurs.
13 Liability for defects (warranty)
13.1 Unless otherwise specified in the following provisions, the statutory liability for defects shall apply. Notwithstanding this, the following shall apply to contracts for the delivery of goods:
13.2 If the customer is a business owner,
· the seller has the choice of the type of subsequent performance;
· the limitation period for warranty claims for new goods is one year from delivery of the goods;
· the rights to claim for defects are excluded for used goods;
· the limitation period does not start again if a replacement delivery is made under the warranty for defects.
13.3 The above limitations of liability and reductions in time limits shall not apply
· for claims for damages and reimbursement of expenses by the customer,
· in the event that the seller has fraudulently concealed the defect.
13.4 Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
13.5 If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), they are subject to the commercial obligation to inspect and give notice of defects in accordance with Section 377 HGB. If the customer fails to comply with the notification obligations stipulated therein, the goods shall be deemed to have been approved.
13.6 If the customer is acting as a consumer, they are requested to report any goods delivered with obvious transport damage to the delivery agent and to inform the seller thereof. Failure to do so shall have no effect on the customer's statutory or contractual claims for defects.
14 Liability
The seller is liable to the customer for all contractual, quasi-contractual and statutory claims, including tortious claims for damages and reimbursement of expenses, as follows:
14.1 The seller shall be liable without limitation for any legal reason whatsoever.
· in cases of intent or gross negligence,
· in the event of intentional or negligent injury to life, limb or health,
· on the basis of a warranty promise, unless otherwise specified in this regard,
· due to mandatory liability, such as under the Product Liability Act.
14.2 If the seller negligently breaches an essential contractual obligation, liability shall be limited to the foreseeable damage typical for this type of contract, unless unlimited liability applies in accordance with the above clause. Essential contractual obligations are obligations imposed on the seller by the contract in accordance with its content in order to achieve the purpose of the contract, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely.
14.3 Otherwise, the seller shall not be liable.
14.4 The above liability provisions also apply with regard to the seller's liability for its vicarious agents and legal representatives.
15 Redeeming promotional vouchers
15.1 Vouchers that are issued free of charge by the seller as part of promotional campaigns with a specific period of validity and that cannot be purchased by the customer (hereinafter referred to as ‘promotional vouchers’) can only be redeemed in the seller's online shop and only during the specified period.
15.2 Promotional vouchers can only be redeemed by consumers.
15.3 Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the content of the promotional voucher.
15.4 Promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
15.5 Only one promotional voucher can be redeemed per order.
15.6 Der Warenwert muss mindestens dem Betrag des Aktionsgutscheins entsprechen. Etwaiges Restguthaben wird vom Verkäufer nicht erstattet.
15.7 Reicht der Wert des Aktionsgutscheins zur Deckung der Bestellung nicht aus, kann zur Begleichung des Differenzbetrages eine der übrigen vom Verkäufer angebotenen Zahlungsarten gewählt werden.
15.8 Das Guthaben eines Aktionsgutscheins wird weder in Bargeld ausgezahlt noch verzinst.
15.9 Der Aktionsgutschein wird nicht erstattet, wenn der Kunde die mit dem Aktionsgutschein ganz oder teilweise bezahlte Ware im Rahmen seines gesetzlichen Widerrufsrechts zurückgibt.
15.10 Der Aktionsgutschein ist übertragbar. Der Verkäufer kann mit befreiender Wirkung an den jeweiligen Inhaber, der den Aktionsgutschein im Online-Shop des Verkäufers einlöst, leisten. Dies gilt nicht, wenn der Verkäufer Kenntnis oder grob fahrlässige Unkenntnis von der Nichtberechtigung, der Geschäftsunfähigkeit oder der fehlenden Vertretungsberechtigung des jeweiligen Inhabers hat.
16 Anwendbares Recht
14.1 Für sämtliche Rechtsbeziehungen der Parteien gilt das Recht der Bundesrepublik Deutschland unter Ausschluss der Gesetze über den internationalen Kauf beweglicher Waren. Bei Verbrauchern gilt diese Rechtswahl nur insoweit, als nicht der gewährte Schutz durch zwingende Bestimmungen des Rechts des Staates, in dem der Verbraucher seinen gewöhnlichen Aufenthalt hat, entzogen wird.
14.2 Ferner gilt diese Rechtswahl im Hinblick auf das gesetzliche Widerrufsrecht nicht bei Verbrauchern, die zum Zeitpunkt des Vertragsschlusses keinem Mitgliedstaat der Europäischen Union angehören und deren alleiniger Wohnsitz und Lieferadresse zum Zeitpunkt des Vertragsschlusses außerhalb der Europäischen Union liegen.
17 Gerichtsstand
Handelt der Kunde als Kaufmann, juristische Person des öffentlichen Rechts oder öffentlich-rechtliches Sondervermögen mit Sitz im Hoheitsgebiet der Bundesrepublik Deutschland, ist ausschließlicher Gerichtsstand für alle Streitigkeiten aus diesem Vertrag der Geschäftssitz des Verkäufers. Hat der Kunde seinen Sitz außerhalb des Hoheitsgebiets der Bundesrepublik Deutschland, so ist der Geschäftssitz des Verkäufers ausschließlicher Gerichtsstand für alle Streitigkeiten aus diesem Vertrag, wenn der Vertrag oder Ansprüche aus dem Vertrag der beruflichen oder gewerblichen Tätigkeit des Kunden zugerechnet werden können. Der Verkäufer ist in den vorstehenden Fällen jedoch in jedem Fall berechtigt, das Gericht am Sitz des Kunden anzurufen.
18 Verhaltenskodex
Der Verkäufer hat sich den Trusted Shops Qualitätskriterien unterworfen, die im Internet unter https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf einsehbar sind.
19 Alternative Streitbeilegung
Der Verkäufer ist zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle weder verpflichtet noch bereit.
20 Erfüllungsort
Erfüllungsort für unsere Leistung des Versandes ist die Adresse der ZeoBent Handels GmbH, Weißen 2, 07407 Uhlstädt-Kirchhasel
21 WIDERRUFSBELEHRUNG & WIDERRUFSFORMULAR
A. Widerrufsbelehrung
Einleitung
Verbrauchern steht ein Widerrufsrecht nach folgender Maßgabe zu, wobei Verbraucher jede natürliche Person ist, die ein Rechtsgeschäft zu Zwecken abschließt, die überwiegend weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden können:
Widerrufsrecht
Sie haben das Recht, binnen 30 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt 30 Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat.
Abweichend hiervon beträgt die Widerrufsfrist im Falle eines Vertrags zur regelmäßigen Lieferung von Waren über einen festgelegten Zeitraum hinweg vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die erste Ware in Besitz genommen haben bzw. hat.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (ZeoBent Handels GmbH, Weißen 2, 07407 Uhlstädt-Kirchhasel, Deutschland, Tel.: +49 (0)36742 673937, E-Mail: info@zeolith-bentonit-versand.de) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.
Folgen des Widerrufs
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.
Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden.
Sie tragen die unmittelbaren Kosten der Rücksendung der Waren.
Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.
Ausschluss bzw. vorzeitiges Erlöschen des Widerrufsrechts
Das Widerrufsrecht erlischt vorzeitig bei Verträgen zur Lieferung versiegelter Waren, die aus Gründen des Gesundheitsschutzes oder der Hygiene nicht zur Rückgabe geeignet sind, wenn ihre Versiegelung nach der Lieferung entfernt wurde.
Allgemeine Hinweise
- Bitte vermeiden Sie Beschädigungen und Verunreinigungen der Ware. Senden Sie die Ware bitte in Originalverpackung mit sämtlichem Zubehör und mit allen Verpackungsbestandteilen an uns zurück. Verwenden Sie ggf. eine schützende Umverpackung. Wenn Sie die Originalverpackung nicht mehr besitzen, sorgen Sie bitte mit einer geeigneten Verpackung für einen ausreichenden Schutz vor Transportschäden.
- Senden Sie die Ware bitte nicht unfrei an uns zurück.
- Bitte beachten Sie, dass die vorgenannten Ziffern 1-2 nicht Voraussetzung für die wirksame Ausübung des Widerrufsrechts sind.
B. Widerrufsformular
ZeoBent Handels GmbH
Vertretungsbefugter Geschäftsführer: Mario Markotic
Weißen 2
07407 Uhlstädt-Kirchhasel
Deutschland
E-Mail: info@zeolith-bentonit-versand.de
Rücksendeadresse:
ZeoBent Produktions GmbH
Eichendorffstraße 35
09131 Chemnitz
Deutschland
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)
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Bestellt am (*) ____________ / erhalten am (*) __________________
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Name des/der Kunden/in
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Anschrift des/der Kunden/in
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Unterschrift des/der Kunden/in (nur bei Mitteilung auf Papier)
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Datum
(*) Unzutreffendes streichen
Wichtig!
Rückgabe und Erstattung sind nur bei original verschlossenen Produkten mit unbeschädigten Hygienesiegeln und Originalitätsverschlüssen möglich!
20) Formvorschriften
Sämtliche Vereinbarungen, nachträgliche Änderungen, Ergänzungen, Nebenabreden usw. bedürfen zu ihrer Gültigkeit der Schriftform (E-Mail oder Post). und erfordern zu ihrer Rechtsgültigkeit einer Unterschrift oder elektronischen Signatur. Mitteilungen über sonstige elektronische Kommunikationsformen (Social Media etc.) erfüllen nicht das Schriftformerfordernis.
21) Rechtswahl
Auf diesen Vertrag ist deutsches materielles Recht anzuwenden, die Anwendbarkeit des UN-Kaufrechtes wird ausgeschlossen.
Stand 08/2025