Conditions

General Terms and Conditions

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of ZeoBent Handels GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") enters into with the Seller with regard to the Seller completes the goods presented in his online shop. The inclusion of the customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.

1.3 An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.4 The subject of the contract can - depending on the seller's product description - be both the purchase of goods by way of a one-off delivery and the purchase of goods by way of a permanent delivery (hereinafter "subscription contract"). In the case of a subscription contract, the seller undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract term at the contractually agreed time intervals.

2) Conclusion of contract

2.1 The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but rather serve to make a binding offer by the customer.

2.2 The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking on the button that completes the ordering process. The customer can also submit the offer to the seller by email, online contact form, post or telephone.

2.3 The seller can accept the customer's offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or
  • by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
  • by asking the customer to pay after placing their order.

If several of the aforementioned alternatives are present, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.

2.4 If you select a payment method offered by PayPal, payment is processed via the payment service provider PayPal (Europe) S.a r.l et Cie, S.CA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-fullor - if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the seller declares acceptance of the customer's offer at the moment the customer clicks the button that completes the ordering process.

2.5 If you select the payment method “Amazon Payments”, payment is processed via the payment service provider Amazon Payments Europe s.ca, 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: “Amazon”), subject to the Amazon Payments Europe User Agreement, available at https://payments.amazon.de/help/201751590. If the customer selects “Amazon Payments” as the payment method as part of the online ordering process, he also issues a payment order to Amazon by clicking the button that completes the ordering process. In this case, the seller declares acceptance of the customer's offer at the time the customer initiates the payment process by clicking on the button that completes the ordering process.

2.6 When submitting an offer via the seller's online order form, the contract text is saved by the seller after the contract has been concluded and sent to the customer in text form after the order has been sent (e.g. b Email, fax or letter). The seller will not make the contract text available beyond this. If the customer has set up a user account in the seller's online shop before sending his order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via his password-protected user account by providing the relevant login details.

2.7 Before bindingly submitting the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better detecting input errors can be the browser's magnification function, which enlarges the display on the screen. As part of the electronic ordering process, the customer can correct his entries using the usual keyboard and mouse functions until he clicks on the button that completes the ordering process.

2.8 The German, Italian, Spanish and English languages ​​are available for concluding the contract.

2.9 Order processing and contact usually take place via email and automated order processing. The customer must ensure that the email address he provided to process the order is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3) Protection of intellectual property

The content of the documents we provide, such as brochures, catalogs, samples, presentations, sketches, plans and the like, remains our intellectual property. Any use, in particular the distribution, reproduction, publication and making available, including copying, even in extracts, requires our express prior written consent. All of the above-mentioned documents can be requested back by us at any time and must in any case be returned to us immediately without request if the contract does not come into existence or is terminated. Our customers also undertake to keep the knowledge they receive from the business relationship confidential from third parties, unless it concerns information intended for publication. If our customer creates and makes available to us documents or services that enjoy legal protection, including copyright protection, in the event of a contract being concluded, the customer grants us an unrestricted but non-exclusive right to use these works in the absence of an express agreement to the contrary. such is deemed to have been agreed.

4) Right of withdrawal

4.1 Consumers generally have a right of withdrawal.

4.2 Further information on the right of withdrawal can be found in the seller's cancellation policy below.

4.3 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

5) Prices and payment terms

5.1 Unless otherwise stated in the seller's product description, the prices stated are total prices that include statutory sales tax. Any additional delivery and shipping costs that may arise will be stated separately in the respective product description.

5.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for transferring money through credit institutions (e.g.b Transfer fees, exchange rate fees) or import duties or Taxes (e.g.b Duties). Such costs may arise in relation to the money transfer even if the delivery does not take place to a country outside the European Union but the customer makes the payment from a country outside the European Union.

5.3 The payment option(s) will be communicated to the customer in the seller's online shop.

5.4 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

5.5 If you select a payment method offered via the “PayPal” payment service, payment is processed via PayPal, although PayPal can also use the services of third-party payment service providers for this purpose. If the seller also offers payment methods via PayPal in which he makes advance payment to the customer (e.g. b Purchase on account or payment in installments), he transfers his payment request to PayPal or to the payment service provider commissioned by PayPal and specifically named to the customer. Before accepting the seller's declaration of assignment, PayPal or the payment service provider commissioned by PayPal carries out a credit check using the customer data transmitted. The seller reserves the right to refuse the customer the selected payment method in the event of a negative check result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or to be paid in the agreed payment intervals. In this case he can only contact PayPal or the payment service provider commissioned by PayPal with a debt-discharging effect. However, even in the event of the assignment of claims, the seller remains responsible for general customer inquiries, e.g. b about the goods, delivery times, shipping, returns, complaints, cancellation declarations and shipments or credit notes.

5.6 If you select the payment method “SOFORT”, payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). In order to be able to pay the invoice amount via “SOFORT”, the customer must have an online banking account activated for participation in “SOFORT”, identify themselves accordingly during the payment process and confirm the payment instruction to “SOFORT”. The payment transaction will be carried out immediately afterwards by “SOFORT” and the customer’s bank account will be debited. The customer can find further information about the “SOFORT” payment method on the Internet at https://www.klarna.com/sofort/.

5.7 If you select a payment method offered via the “Unzer” payment service, the payment is processed via the payment service provider Unzer GmbH, Vangerowstraße 18, 69115 Heidelberg, Germany (hereinafter: “Unzer”). The individual payment methods offered via Unzer are communicated to the customer in the seller's online shop. To process payments, we may use the services of third-party payment service providers, for whom, if necessary, Special payment conditions apply, which the customer may agree to. is pointed out separately. Further information about “Unzer” is available on the Internet at https://www.unzer.com/de/zahlungsmethoden/.

5.8 If you select the purchase on account payment method via Unzer, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction within 14 (fourteen) days from receipt of the invoice to Unzer GmbH, Vangerowstr. 18, 69115 Heidelberg (hereinafter “Unzer”). The purchase on account payment method requires a successful credit check by Unzer. If the customer is permitted to use the purchase on account payment method after checking the creditworthiness, the payment will be processed in cooperation with Unzer, to whom the seller assigns his payment claim. In this case, the customer can only make payments to Unzer with debt-discharging effect. Even if the payment method of purchase on account via Unzer is selected, the seller remains responsible for general customer inquiries, e.g.b about the goods, delivery times, shipping, returns, complaints, cancellation declarations and shipments or credit notes. The payment method of purchase on account via Unzer is excluded - if the order value is less than 10.00 euros, - if the delivery address provided by the customer is not identical to the billing address, in particular if a packing station or a post office box is specified as the delivery address, or - if the customer is 18. has not yet completed his or her year of life. The seller also reserves the right to only offer the payment method of purchase on account via Unzer up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of a corresponding payment restriction in his payment information in the online shop.

5.9 If you select the payment method direct debit via Unzer, the payment is processed via the payment service provider Unzer GmbH, Vangerowstr. 18, 69115 Heidelberg (hereinafter “Unzer”), to which the seller assigns his payment claim. Before accepting the seller's declaration of assignment, Unzer carries out a credit check using the customer data transmitted. The seller reserves the right to refuse the customer the direct debit payment method via Unzer in the event of a negative test result. If the payment method direct debit via Unzer is permitted by Unzer, Unzer will collect the invoice amount from the customer's bank account after a SEPA direct debit mandate has been issued, but not before the deadline for advance information has expired. Pre-notification is any notification (e.g.b Invoice, policy, contract) to the customer, which announces a debit by SEPA direct debit. If the direct debit is not honored due to insufficient account funds or due to incorrect bank details being provided, or if the customer objects to the debit even though he is not authorized to do so, the customer must bear the fees resulting from the chargeback from the respective credit institution if he is responsible for this . The payment method direct debit via Unzer is excluded - if the order value is less than 10.00 euros, - if the billing address provided by the customer is incorrect, in particular if a packing station or a post office box is specified as the delivery address, or - if the customer 18. has not yet completed his or her year of life. The seller also reserves the right to only offer the direct debit payment method via Unzer up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of a corresponding payment restriction in his payment information in the online shop.

5.10 Cash payment is possible when collecting the goods personally from the factory. Unless expressly agreed otherwise, our payment deadline for payment by invoice is 14 days from receipt of the invoice. Any billing is made in euros. The statutory (default) interest according to Section 1333 Paragraph 1 ABGB is 4% annually for non-merchants according to Section 1000 Paragraph 1 ABGB. – According to Section 1333 Paragraph 2 ABGB, the statutory default interest “between entrepreneurs from business transactions” (= bilateral commercial transactions) is 8% “above the base interest rate” (i.e.s currently total: 10.2%). In the event of late payment, the customer is obliged to reimburse ZeoBent Handels GmbH for all reminder and collection costs incurred by ZeoBent Handels GmbH as a result of this late payment, which are necessary for appropriate legal prosecution. ZeoBent Handels GmbH reserves the right to claim higher damages due to default. Response time for complaints: Inquiries will be answered within 7 working days.

6) Delivery and shipping conditions

6.1 If the seller offers to ship the goods, delivery will take place within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

6.2 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the shipping costs if the customer effectively exercises his right of cancellation. If the customer effectively exercises the right of cancellation, the return shipping costs will be subject to the provisions set out in the seller's cancellation policy.

6.3 If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the seller delivers the item to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment has. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold is generally only transferred when the goods are handed over to the customer or a person authorized to receive them. Deviating from this, the risk of accidental loss and accidental deterioration of the goods sold, even in the case of consumers, passes to the customer as soon as the seller has delivered the item to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment, if the The customer commissions the freight forwarder, the freight forwarder or the other person or institution designated to carry out the shipment to carry out the shipment and the seller has not previously named this person or institution to the customer.

6.4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the non-delivery is not the fault of the seller and the seller has concluded a specific cover transaction with the supplier with due care. The seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded immediately.

6.5 If the seller offers the goods for collection, the customer can pick up the ordered goods within the business hours specified by the seller at the address specified by the seller. In this case, no shipping costs will be charged.

6.6 For deliveries outside the European Union (EU), the customer bears the shipping costs as well as all applicable fees and charges. If export or import taxes become due during shipping, these will also be borne by the customer. The prices for the deliveries and services offered do not include the costs charged by third parties. There is no sales tax for sales to customers outside the EU, but they must pay the respective national import taxes. For sales to entrepreneurs within the EU, no German sales tax is due if the UID is provided; they must pay the sales tax in their home country.

7) Transport – transfer of risk

When shipping the goods, the risk of loss or damage to the goods only passes to the customer as soon as the goods have been delivered to the customer or to a person designated by the customer delivered to various third parties by the carrier. However, if the customer has concluded the transport contract himself without using one of the options suggested by us, the risk is transferred to the carrier when the goods are handed over.

8) Delivery difficulties, re-shipment and refund of the purchase amount

ZeoBent Handels GmbH generally guarantees re-shipment under the additional conditions below only for traceably lost or returned deliveries that have been paid the full postage fee. Please never send goods back to us freight forwarded! If the goods to be delivered by us cannot be delivered to the delivery address specified by the recipient when ordering or are returned as a return, the following re-shipment and refund options apply:

8.1 Undeliverable due to address errors, moving, refusal of acceptance, etc. by the customer
In the event of non-delivery due to address errors caused by the customer, non-attendance, relocation or similar, or in the event of refusal of acceptance without notice of revocation, ZeoBent Handels GmbH is not responsible for the same Costs for the return shipping nor for a desired new shipment. These costs will be communicated to customers. If you agree to pay these costs, a new shipment will be made. If the customer wishes to withdraw from the purchase contract, the purchase amount, less transport and expenses, will be refunded to the original payment method or payment method specified by the customer.

8.2 Traceable delivery errors on the part of shipping service providers
In the event of a delivery error on the part of our shipping service providers that can be traced through shipment tracking, ZeoBent Handels GmbH will bear the costs for both the return shipment and the requested new shipment. If the customer wishes to withdraw from the purchase contract due to an unreasonable delay in delivery, the full purchase amount including delivery costs will be refunded to the original payment method or payment method specified by the customer.

8.3 Delivery of externally damaged packages (proof required
In the event of delivery of externally damaged packages, the customer is asked to send proof photos or videos to the email address info@zeolith-bentonit-versand.de zu and the package is unopened to leave. The return shipment must include the delivery packaging. This is easy to do by using a larger box as the outer box. ZeoBent Handels GmbH bears the costs for both the return shipment (receipt required) and for the desired re-shipment of the replacement delivery. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be credited to the original payment method.

8.4 Change of the delivery address after shipping has already taken place
If the customer notifies ZeoBent Handels GmbH in writing of a change in the delivery address after shipping has already taken place, we cannot guarantee the change. ZeoBent Handels GmbH will pass on any changes to the shipping service provider. The further procedure is not the responsibility of ZeoBent Handels GmbH. If delivery to the changed delivery address cannot be made, ZeoBent Handels GmbH will not bear the costs for the return shipment or for a requested new shipment. These costs will be communicated to customers. If you agree to pay these costs, a new shipment will be made. If the customer wishes to withdraw from the purchase contract, the purchase amount, less the actual transport and expenses incurred, will be refunded to the original payment method or payment method specified by the customer.

8.5 Missing delivery of packages officially delivered in shipment tracking
In the event of a report of missing delivery of packages that were officially and traceably delivered in shipment tracking, ZeoBent Handels GmbH will place an investigation order with the responsible shipping service manager. The customer must fill out a recipient declaration, which we will send by email and return it by post to the company address via email info@zeolith-bentonit-versand.de oder. An investigation can take up to six months. Only after this research has been completed can ZeoBent Handels GmbH take action based on the results. These results are staggered as follows:

8.51 Error by shipping service provider
In the event of an error by the shipping service provider ZeoBent Handels GmbH, they will bear the costs for a requested new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be refunded to the original payment method or payment method specified by the customer.

8.52 Error by customer
In the event of a verifiable error by the customer, ZeoBent Handels GmbH will not bear any costs for a requested new shipment. These costs will be communicated to customers. If you agree to pay these costs, a new shipment will be made. If the customer wishes to withdraw from the purchase contract, all costs collected (purchase amount, transport and expenses, etc.) will be retained by ZeoBent Handels GmbH if no goods can be returned. If the goods are returned to ZeoBent Handels GmbH, the transport costs/return shipping costs will be deducted from the refund amount if a refund is requested by the customer.

8.53 Errors by ZeoBent Handels GmbH
In the event of an error by ZeoBent Handels GmbH, ZeoBent Handels GmbH will bear the costs for a requested new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be refunded to the original payment method or payment method specified by the customer.

8.54 No result
If, despite the investigation order, no delivery can be found and no blame can be assigned, ZeoBent Handels GmbH will bear the costs for a requested new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery costs will be refunded to the original payment method or payment method specified by the customer.

9) Contract duration and contract termination for subscription contracts

9.1 Subscription contracts are concluded for an unlimited period and can be canceled by the customer at any time with a notice period of 14 days.

9.2 The right to extraordinary termination for good cause remains unaffected. An important reason exists if, taking into account all the circumstances of the individual case and weighing up the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

9.3 Terminations can be made in writing, in text form (e.g. b by e-mail) or in electronic form using the termination device (cancellation button) provided by the seller on its website.

10) Retention of title

The goods remain our property until full payment. The following also applies to entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

11) Notification of defects

The deadline for notification of defects for customers who are entrepreneurs is two weeks from delivery.

12) Liability for defects (warranty)

12.1 Unless otherwise stated in the following regulations, the provisions of statutory liability for defects apply. Deviating from this, the following applies to contracts for the delivery of goods:

12.2 If the customer acts as an entrepreneur,

  • the seller has the choice of the type of supplementary performance;
  • For new goods, the limitation period for defects is one year from delivery of the goods;
  • In the case of used goods, rights and claims due to defects are excluded;
  • the limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.

12.3 The liability limitations and shortening of deadlines regulated above do not apply

  • for claims for damages and reimbursement of expenses by the customer,
  • in the event that the seller has fraudulently concealed the defect,

12.4 Furthermore, for entrepreneurs, the statutory limitation periods for a possible existing legal recourse rights remain unaffected.

12.5 If the customer acts as a merchant i.Sd § 1 HGB, he is subject to the commercial obligation to investigate and give notice of complaints in accordance with § 377 HGB. If the customer fails to comply with the reporting obligations regulated there, the goods are deemed to have been approved.

12.6 If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply with this, this will have no impact on his legal or contractual claims for defects.

13) Redeeming promotional vouchers

13.1 Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only during the specified period.

13.2 Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.

13.3 Promotional vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.

13.4 Only one promotional voucher can be redeemed per order.

13.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.

13.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.

13.7 The balance of a promotional voucher will neither be paid out in cash nor interest.

13.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.

13.9 The promotional voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.

14) Applicable law

14.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.

14.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

15) Place of jurisdiction

If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business. If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is in any case entitled to appeal to the court at the customer's registered office.

16) Code of Conduct

The seller has subjected himself to the Trusted Shops quality criteria, which can be viewed on the Internet at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

17) Alternative dispute resolution

17.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

17.2 The seller is neither obliged nor willing to take part in a dispute resolution procedure before a consumer arbitration board.

18) Place of performance

The place of performance for our shipping service is the address of ZeoBent Handels GmbH, Weißen 2, 07407 Uhlstädt-Kirchhasel

19. CANCELLATION INSTRUCTIONS & CANCELLATION FORM

A. Cancellation policy

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Right of withdrawal

You have the right to cancel this contract within 30 days without giving reasons.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or has

Notwithstanding this, in the case of a contract for the regular delivery of goods over a fixed period of time, the cancellation period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the first goods have or has

To exercise your right of withdrawal, you must contact us (ZeoBent Handels GmbH, Weißen 2, 07407 Uhlstädt-Kirchhasel, Germany, Tel.: +49 (0)36742 673937, email: info@zeolith-bentonit-versand.de) by means of a clear statement (e.g. b a letter sent by post or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

  1. Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
  2. Please do not send the goods back to us carriage paid.
  3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

ZeoBent Handels GmbH
Authorized managing director: Mario Markotic
Weißen 2
07407 Uhlstädt-Kirchhasel

Germany

Email: info@zeolith-bentonit-versand.de


Return address: 

ZeoBent Production GmbH
Eichendorffstraße 35
09131 Chemnitz
Germany

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_________________________________________________________

_________________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of customer

________________________________________________________

Address of the customer

________________________________________________________

Signature of the customer (only for paper notifications)

_________________________

Date

(*) Strike out what is not applicable

Important!

Returns and refunds are only possible for originally sealed products with undamaged hygiene seals and tamper-evident closures!

20) Formal requirements

All agreements, subsequent changes, additions, additional agreements, etc. must be in writing (e-mail or post) to be valid. and require a signature or electronic signature to be legally valid. Communications via other electronic forms of communication (social media, etc.) do not meet the written form requirement.

21) Choice of law

German substantive law applies to this contract; the applicability of the UN Convention on Contracts for the International Sale of Goods is excluded.

As of 06/2023