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The European Commission provides a platform for online dispute resolution which can be found at: https://ec.europa.eu/consumers/odr/. We are prepared to take part in an out-of-court arbitration process before a consumer arbitration board. The general consumer arbitration board of the Center for Arbitration is responsible: Universalschlichtungsstelle des Bundes am Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de.