Right of withdrawal

Consumers generally have a right of withdrawal.
More information about the right of withdrawal can be found in the seller's cancellation policy below.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

CANCELLATION POLICY & CANCELLATION FORM

A. Cancellation policy

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Right of withdrawal

You have the right to cancel this contract within 30 days without giving reasons.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or has.

Notwithstanding this, in the case of a contract for the regular delivery of goods over a fixed period of time, the cancellation period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the first goods have or has.

To exercise your right of withdrawal, you must contact us (ZeoBent Handels GmbH, Weißen 2, 07407 Uhlstädt-Kirchhasel, Germany, Tel.: +49 (0)36742 673937, email: info@zeolith-bentonit-versand.de) by means of a clear statement (e.g. b a letter sent by post or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
Please do not send the goods back to us carriage paid.
Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

ZeoBent Handels GmbH
Authorized managing director: Mario Markotic
Weißen 2
07407 Uhlstädt-Kirchhasel

Germany

Email: info@zeolith-bentonit-versand.de

Return address:

ZeoBent Production GmbH
Eichendorffstraße 35
09131 Chemnitz
Germany

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_________________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of customer

________________________________________________________

Address of the customer

________________________________________________________

Signature of the customer (only for paper notifications)

_________________________

Date

(*) Delete what is not applicable

Important!

Returns and refunds are only possible for originally sealed products with undamaged hygiene seals and tamper-evident closures!